Careers at Learners Edge

Founded by Teachers. Dedicated to Learning.

Learners Edge is passionately committed to providing fellow teachers with the kind of coursework, materials and tools that will help them succeed in the classroom and in their careers. If this sounds like a mission you can get behind - explore jobs at Learners Edge!

We have high expectations of our team members. We don't want seat warmers, in fact some of us prefer a stand-up desk. When we bring someone on-board, here are a few things we expect:

  • Staff will be encouraged to bring fun to their work, push the boundaries of the "norm," stretch their brain in an effort to make the company and themselves better.
  • We expect added value from each staff member and ask that each of us continues to focus on ways to make Learners Edge even more remarkable.  All staff are expected to create solutions and exceed expectations.
  • Collaboration and teamwork is key for quality innovation and creation. Staff will ask for help when needed and offer help because it is the right thing to do. Words that will never be uttered at Learners Edge are "Not my job."

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Jobs at Learners Edge

Marketing Internship Project

Status: Part-Time Internship; Unpaid

Job Description: To identify what industries outside of education require continued education (CEUs) and professional development (PD) to benchmark best in class practices, state requirements, identify trends for the future of continuing education and PD, and illuminate new sales opportunities.

Experiences/Education required:

  • This is a great opportunity for a marketing or business student looking to learn more about how a company uses market research to innovate, pivot, and grow in new industries.

    Gained Exposure to:

    • Business growth initiatives
    • Go-to-market strategy
    • Market research and sizing
    • Product development
    • Marketing and tech trendsApply Now!

Information Technologies (IT) Helpdesk Technician

Status: Full-Time

Job Description: The IT Helpdesk Technician role is to ensure the stable operation of the in-house computer hardware, software, printing, systems and network connections for 3 growing companies. This individual will analyze and resolve end user software problems and connectivity issues in a timely and accurate fashion and provides end user training where required. This covers PCs and MACs. This position reports to the IT System Admin.

Experiences/Education required:

        • Bachelor’s degree in the field of Computer Science or an Associate’s degree with 3-4 years related experience.
        • Background in advanced hardware and software troubleshooting skills required.
          • Experienced in troubleshooting principles/methodologies & issue resolution techniques.
          • Must have experience working with PCs and MACs OS, working knowledge of iPhone/iPad and Android phone/tablets helpful.
            • Required experience with Microsoft Windows & Microsoft Office applications including Office365, Windows server platforms, and Active Directory.
            • Required experience with MAC OS applications and software.
            • Must be able to develop technical documentation for training end user procedures.

              Duties:

              • Manages and administrates all desktop systems and corresponding software, including printers.
              • Oversees installation, configuration, maintenance, and troubleshooting of user's PC and MACs for 3 different businesses.
              • Performs hands-on fixes at the desktop level, including installing hardware, software, implementing file backups, virus software, and configuring systems and applications for both PCs and MACs.
              • Provides technical support and handles helpdesk tickets submitted from end users.
              • Provides on-call technical support.
              • Maintains a list of all assets, owners, including hardware and software, and keeps this up to date weekly.
              • Monitors all systems for performs and recommends upgrades.
              • Tests, fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
              • Administers and maintains end user accounts, permissions and access rights via Active Directory.
              • Performs inventory, creates technical specifications & documentation as needed.
              • Performs preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software.
              • Configures and troubleshoots WebEx meetings and other software meetings.
              • Maintains AV in all conference rooms in multiple locations; trains on AV projector connectivity, and helps when necessary.Apply Now!

                Information Technologies (IT) Systems Administrator

                Status: Full-Time

                Job Description: The Systems Administrator role delivers back end support to 3 growing businesses including maintaining and troubleshooting servers, applications, software, and all other critical systems. The Systems Administrator is also responsible for assisting in the design, architecture, delivery, and improvement of in-house software applications. This position reports to the EVP of Product/Technology.

                Experiences/Education required:

                        • Bachelor’s degree (B.A. or B.S.) from a four-year college or university in the field of computer science, or an associate degree in information systems or related field, and/or 6-8 years equivalent work experience.
                          • Background in advanced hardware and software troubleshooting skills required. In-depth, hands-on knowledge of enterprise, server, and desktop applications such as Microsoft Windows & Microsoft Office applications including Office365, various Windows server platforms, MAC OS systems, and Active Directory, and in-depth knowledge of AWS.
                          • Must have proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
                            • Strong experience working within a VMWare environment.
                            • Ability to support and maintain a multi-server Citrix or other remote environment
                              • Must have in-depth, hands-on knowledge of and experience with enterprise and desktop applications, including ERP packages.
                              • Can develop and interpret technical documentation for training and end user procedures.

                                Duties:

                              • Identifies and learns appropriate software applications used, and recommends future state.
                              • Ensures the continual functioning and optimization of all critical operations.
                              • Oversees installation, configuration, maintenance, and troubleshooting of servers.
                              • Maintains integrity & continual operation of the network including wireless networks.
                              • Maintains security and privacy of all information systems and equipment.
                              • Performs hands-on fixes at the server & desktop level, including installing hardware, installing and upgrading software, implementing file backups, and configuring systems and applications.
                              • Performs preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software to servers & workstations.
                              • Fields incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
                              • Provides support for helpdesk tickets submitted from end users as needed.
                              • Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
                              • Communicates all problems and issues to EVP, end users, or unit leaders.
                              • Administers and maintains end user accounts, permissions and access rights.
                              • Performs inventory, creates technical specifications & documentation as needed.
                              • Researches, implements, and adheres to documented industry best practices.
                              • Designs and implements disaster recovery plan for operating systems, databases, networks, servers, software applications, and all critical functions.
                              • Evaluates documented resolutions and analyze trends to prevent future problemsApply Now!